Secretary of State
Office Online Services Again Recognized as the “Best in Kentucky”
(Frankfort, KY) The Office of the Secretary of State’s online services were once again recognized by the Government Technology and the Center for Digital Government’s “Best of Kentucky 2009 Technology Awards.” The awards were given out at today’s Kentucky Digital Government Summit. The Office was recognized with the “Best Online Services Award.”
“Our office has remained focused on converting into a 24 hour-a-day, 7 day-a-week service center,” said Secretary of State Trey Grayson. “These innovations make our office more convenient for constituents and more efficient for taxpayers.”
The 'Best Online Services' award is given to individuals and/or organizations that demonstrate the spirit of digital government by providing the most efficient, effective and creative online services to their customers/constituents. Agencies, local governments, and other government entities of any size were welcome to apply in this category, including the education sector.
The online services are part of the Office of the Secretary of State’s focus to become more economically and environmentally friendly, while providing greater accessibility and customer service to constituents. Since Grayson took office five years ago, the Office has launched over 25 new online services or upgrades to further those missions. Now, a vast majority of services that the Office provides can be found online. Currently, three million documents are available on the Secretary of State’s website. Nearly every document that is received by the office is scanned and made available almost immediately on the internet.
As a result, the Office of the Secretary of State is much more efficient. During Grayson’s tenure in office, he has progressively reduced the size and cost of the office. Since Grayson assumed office in 2004, the office has reduced its number of full-time employees by over 12 %, eliminated nearly all part-time employees, reduced its operating budget by nearly 10 %, and consolidated the number of physical offices from two to one.
“It is our responsibility to provide the most efficient and accessible service, in the most environmentally friendly way possible,” said Secretary Grayson. “The changes we have made to this office are the kind of transformations that government should be making in the 21st Century, where we do more with less, all the while saving taxpayer dollars.”
The Office’s latest online service, FastTrack, is one of the most significant online services to be launched by the Kentucky Office of the Secretary of State, since it first put its business database online ten years ago. FastTrack, launched on January 22nd of this year, allows a business entity to file its formation papers with the Secretary of State via the internet. FastTrack is designed to reduce the amount of time it takes to start a business in Kentucky. By simply allowing documents to be filed online, a company can start several days faster than before.
“The praise for these efforts really should go to our outstanding computer programming team of Mark Cruse, Steve Spisak, Jesh Caudle, and the Kentucky Interactive Programming team along with all of the other staff members who worked diligently to test and implement these new services,” remarked Grayson.
This is not the first recognition for online services for the office. Since the Office redesigned the website in 2005, the site has been recognized with several international awards for best government websites. It has also been called the “best business website” in Kentucky by Business Lexington.
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