Governor Ernie Fletcher’s Communications Office
Governor Fletcher Announces Gannett Co., Inc. to Locate its Center of Excellence in Louisville

Press Release Date:  Friday, December 15, 2006  
Contact Information:  Jodi Whitaker

Mandy Lambert

FRANKFORT, Ky. – Governor Ernie Fletcher and Economic Development Cabinet Secretary Gene Strong announced today that Gannett Co., Inc. (GCI), an international diversified news and information company, will establish a Center of Excellence in Louisville.  The customer care center will create 240 new jobs, 217 of which are expected to be Kentucky jobs.

“The addition of Gannett’s new Center of Excellence in Louisville will provide a significant number of new jobs to the local economy,” said Governor Fletcher. “The fact that Louisville was chosen to support the company’s worldwide operation speaks volumes about the business climate and work force Kentucky has to offer.”

GCI intends to consolidate its existing 62 customer centers into three or four Centers of Excellence to handle customer calls, both inbound and outbound, for a variety of GCI publications.  The Louisville operation, which will consist of a 14,732 square-foot expansion to an existing customer care center, will be the company’s second such facility and will provide services for 33 Gannett-owned newspapers. 

“Gannett is pleased to join with the State of Kentucky in this partnership. It’s a win for the state and a win for the company,” said Rob Althaus, vice president/circulation for Gannett.

Headquartered in McLean, Virginia, GCI has operations in 41 states, the District of Columbia, Guam, the United Kingdom, Canada, Belgium, Germany, Hong Kong and Singapore.  The company is the largest U.S. newspaper group in terms of circulation with 90 daily newspapers in the U.S. including USA TODAY, the nation’s largest-selling daily newspaper and Louisville’s Courier-Journal.  Its combined daily paid circulation is approximately 7.3 million.

“Gannett is already a great corporate citizen for Louisville, and their new Center of Excellence adds to their commitment to our hometown,” said Louisville Mayor Jerry Abramson. “Their decision to locate their regional call center here demonstrates our competitiveness in job attraction and creation and will enhance our downtown and entire community.”

“We could not be more pleased that Gannett has selected Louisville to be home to their new Center of Excellence,” said Joe Reagan, President and CEO of Greater Louisville Inc. – The Metro Chamber of Commerce.  “Customer service centers are becoming an increasingly strong industry sector in our community and Gannett will find tremendous professional and workforce support here.” 

The Kentucky Economic Development Finance Authority (KEDFA) preliminarily approved Gannett Co., Inc. for tax benefits up to $3.25 million under the Kentucky Jobs Development Act (KJDA), an incentive program designed to increase service- and technology-related employment in the state.

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The Kentucky Cabinet for Economic Development is the primary state agency in Kentucky responsible for creating new jobs and new investment in the state. New business investment in Kentucky in 2005 totaled more than $1.6 billion with the creation of over 16,700 new jobs. Information on available development sites, workforce training, incentive programs, community profiles, small business development and other resources is available at