Office of the Attorney General
Attorney General Greg Stumbo Demands Changes to “Unlimited” Calling in Telephone Plans
Attorney General Greg Stumbo is protecting consumers’ rights in a telephone case at the Kentucky Public Service Commission (PSC) where companies offer “unlimited” calling plans to Kentucky residents.
Attorney General Stumbo’s Rate Intervention Division discovered that many of the plans were not truly unlimited. In some cases, telephone companies were capping the number of minutes a customer could use. In agreements that the Attorney General reached with the companies, the plans no longer limit the consumer’s minutes. Any other restrictions must be clearly and conspicuously disclosed in advertisements.
This action comes after an Attorney General’s inquiry into the calling plans of 23 carriers. “I want to make sure that companies understand that they must deliver what they have promised – no strings attached,” said Stumbo.
Companies offering “unlimited” calling plans that actually carried restrictions include Access Integrated Networks, Inc., Bullseye Telecom, Inc., Everycall Communications, Inc., Excel Telecommunications, Lightyear Network Solutions, LLC, Network Telephone Corporation, Trinsic Communication, Inc., and Vartec Telecom. These companies have been put on notice that they can no longer restrict minutes in “unlimited” plans. Should they do so they face fines of $2,000 per violation.
The Attorney General’s Office reviews utilities’ actions very closely in order to protect the public. “The bottom line is that customers must be treated fairly, whether it is the bill they pay or the service they receive,” explained Stumbo.