Office of the Attorney General
Attorney General Stumbo Announces Agreement with Norwalk Furniture Corporation
Attorney General Greg Stumbo announced today that an agreement has been reached with Norwalk Furniture Corporation of Norwalk, Ohio whereby Norwalk Furniture Corporation will fulfill outstanding furniture orders placed by approximately 15 customers of the Louisville, Kentucky Norwalk franchise store located at 4600 Shelbyville Road, which recently closed its doors.
The written agreement, known as an Assurance of Voluntary Compliance, has been entered in Franklin Circuit Court. Under this agreement, Norwalk Furniture will complete the production and delivery of furniture ordered through the Louisville franchise, regardless of whether Norwalk received the deposit collected by the franchisee.
Norwalk has obtained copies of purchase orders from the Louisville franchise, and is in the process of notifying customers as to the status of their order. Customers will be asked to pay the balance owed in order for the furniture to be placed into production, and Norwalk must make every reasonable effort to complete and deliver the furniture in a timely manner. Norwalk estimates that products will be delivered within 35 days from payment, depending on fabric availability. Norwalk will also offer free home delivery and will not charge the customer for any shipping or storage costs.
“I am pleased that my Office of Consumer Protection has been able to assist Kentucky’s consumers in light of the store’s closure,” said Attorney General Stumbo. “Norwalk Furniture Corporation similarly assisted my office in fulfilling customer orders when a Lexington franchise closed its doors.”
Consumers who placed an order at Norwalk in Louisville but are not contacted by Norwalk Furniture Corporation by November 17 should contact the Attorney General’s Consumer Protection Division at 1-888-432-9257.