FRANKFORT, Ky. (May 28, 2004) – Storms that tore across the state this week injured Kentuckians, damaged homes and businesses, uprooted trees, and unfortunately, created an opportunity for scam artists to prey upon victims. Agencies from the Environmental and Public Protection Cabinet (EPPC) can assist citizens on how to address some of the problems they face as a result of storm damage.

"While we are on the job everyday, we especially want to serve the citizens of the state during the aftermath of these natural disasters," LaJuana S. Wilcher, secretary of the EPPC said. "Our staff has experience in assisting Kentuckians, and we want to help them rebound as quickly, and safely, as possible."

Restoration of electricity:

· Customers who have lost service or who wish to report downed lines should first contact their utility company. Customers with concerns may contact the Public Service Commission’s (PSC) Consumer Services Division by calling 800-772-4636.

· The PSC reminds all residents of the affected areas to stay away from any downed utility lines or trees that may be concealing damaged electric facilities. The wet conditions increase the danger from downed lines because current can travel through wet vegetation, standing water or saturated soil. Do not attempt to clear vegetation from downed lines.

Insurance coverage for damage:

· Contact your insurance company as soon as possible. Please be patient during the claims process. It may take a few days for an adjuster to get to your house, particularly in areas of widespread damage.

· If a reasonable amount of time passes (usually three days for a major disaster) and you haven't heard from the adjuster, contact the Kentucky Office of Insurance at 800-595-6053 and ask for Consumer Protection and Education. (TTY 800-462-2081). The office may have representatives on site to assist in the hardest hit areas.

While you wait for the adjuster:

· Make sure your address is visible from the street. One idea: paint the name of your insurance company and your address on a sheet of plywood.

· Take action to prevent further damage to your property. Cover holes in the roof and windows and remove as much water as possible from your house.

· Don't make permanent repairs until the adjuster has inspected the property.

· Move important papers to a safer location and create a detailed list of damaged items.

Disposal of wood debris:

· Residents who need to dispose of storm debris on their property are directed to contact their local emergency operations center, county judge-executive or mayor’s office.

· Local governments are encouraged by the cabinet to create staging areas where storm debris can be temporarily stored. The Department for Environmental Protection (DEP) strongly encourages local governments to recycle the debris by either shredding or chipping the material.

· If recycling is not feasible, the department may allow tree limbs and branches downed by storms to be burned on a case-by-case basis. Any burning must be done at the staging location and in a controlled manner. Prior to burning, local governments must contact the appropriate DEP regional office.

For further information, contact the DEP toll free at 1-888-663-8677.

Cutting trees:

· Never use pruning equipment near utility lines.

· If a tree is large and work is off the ground, or if a chainsaw is needed, it's best to contact a consulting arborist. Homeowners hiring arborists should request current certificates of insurance that show they are fully insured for property damage, personal liability and workers’ compensation.

· If disposal of debris involves burning, be sure to check local regulations and Division for Air Quality regulations. If storm debris is going to be burned, proper precautions must be taken to ensure the fire does not escape into surrounding woodland and fields.

Inspection of damaged buildings:

· The State Fire Marshal's office is available to inspect the safety of storm-damaged buildings for use or habitation.

· Manufactured housing inspectors are available to ensure that damaged homes are safe for habitation.

· In areas damaged by flood or wind, the Division of Hazardous Materials inspects chemical and gas tanks to protect public safety.

· To report property damage that presents a risk to public safety or request a property inspection call the State Fire Marshal (502)-573-0382.

· Avoid repair scams by dealing with reputable licensed and insured local contractors you know or can check out. Ask people you know for recommendations.

· Do not deal with "fly-by-night" remodelers who go door to door, especially those not known in your community or those who offer greatly reduced prices. Some scam artists will claim to be able to offer reduced prices because they just finished a job nearby and have materials left over.

· Ask for identification and proof of general liability and workers' compensation insurance.

· Don't spend a lot of money on temporary repairs.

· Insist on a written contract that includes a description of the work, total cost and completion date.

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